Jira Service Management

Unleash the full potential of high-velocity teams with Jira Service Management

Companies are developing and delivering more digital services than ever before. Speed is important. Learn how to bring developer, IT and business teams together to deliver exceptional service.

With Jira Service Management, you can optimize workflows, foster collaboration and transparency, and scale efficiently without coding skills. Jira Service Management provides portals, comprehensive software integrations, and a robust API for custom extensions to unleash the full potential of the organization.

With Jira Service Management also comes the potential to use Jira Assets and thus the possibility to build and integrate an asset and configuration management (CMDB). The management of services, hardware or software as independent objects expands the possibilities of Jira and Jira Service Management many times over.

We specialize in the integration of ITSM solutions and take into account the entire operating model of your company. We support you from evaluation through integration to go-live. Benefit from our many years of experience.

Everything teams need to quickly add value

Jira Service Management provides the right features to unleash the full potential of their teams — whether they're just getting started or want to switch to a faster, more flexible ITSM solution.

Learn how to set up a lean and efficient ITSM solution and download our white paper with tips for building a lean ITSM system.

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The features of Jira Service Management

Request management: Manage tasks across teams on the same platform so your employees and customers get the help they need quickly.
Incident management: Bring your development and IT operations teams together so they can quickly respond to incidents, resolve them, and learn from them on an ongoing basis.‍
Problem management: Summarize incidents into issues, expedite root cause analysis, and document workarounds to minimize the impact of incidents.
Change management: Give your IT operations teams more detailed contextual information about changes from software development tools to help them make better decisions and minimize risks.
Asset management: You can store assets to efficiently manage inventory, track responsibilities and life cycles, and reduce costs.
Configuration management: Get an overview of the infrastructure that supports your critical applications and services This allows you to identify dependencies in services and thus minimize risk.
Knowledge management: Enable self-service, reduce inquiries, manage articles from the knowledge base and promote team collaboration at the same time.

How does Jira Service Management help you?

Increased customer satisfaction: Increase customer satisfaction through fast and transparent communication.
Transparent responsibilities: Optimize processes through automatic assignments, clear workflows and notifications via email, Slack or Microsoft Teams.
DevOps -> Accelerate Dev and Ops: Enable DevOps by creating a unified platform for development and operations, improving collaboration on changes, incidents and requests while managing risk.