IT service management with Jira

Jira Service Management

Jira Service Management is your modern ITSM platform, which can be flexibly adapted to the needs of everyone involved.

  • Increase customer satisfaction thanks to fast and transparent communication
  • Optimize processes through automation and clear workflows
  • Enable DevOps by creating a unified communication platform for development and operations


  • Swarmit specializes in the integration of ITSM solutions, taking into account the entire operating model of your company. We support you from the evaluation to the integration up to the go live. Benefit from our many years of experience.

    Would you like to see Jira Service Management live? Book your personal demo now via the contact form.

    Fact sheet

    Download the Jira Service Management Fact Sheet right now!

    Asset Management and CMDB

    With the integration of Insight, Jira Service Management has a powerful asset management system. Manage all assets and their relationships and connect them to relevant tickets.

    From the management of IT assets in the form of a configuration management database - CMDB to the administration of authorizations or individual services. With Jira Service Management, any asset can be managed in an object model and used in Service Request Management.

    Reduce your maintenance effort through direct integration with third-party systems, or let Insight Discovery identify your assets independently in the network.

    Configuration Items (CIs) | Configuration Management Database (CMDB)

    Jira Insight
    Asset Management and CMDB in Jira
    Jira Service Management self service portal

    Service request management

    The high usability is a unique selling point of Jira Service Management. The configurable self-service portal enables all employees to get help quickly:

  • Automatic integration of instructions
  • Direct selection of services or infrastructure (from CMDB)
  • Transparent communication with the people involved


  • Help Center | Automation | Cost optimization

    Knowledge management

    Sharing knowledge and making it available is an important success factor in organizations. The service portal from Jira Service Management therefore directly integrates Confluence as a knowledge database and enables visitors to find information quickly and relieves the ITSM team.

    This can document its findings centrally and make them available directly to the persons concerned.

    Profit from:

  • Increased collaboration across team boundaries
  • Real-time adjustments and commenting on the articles
  • Smart Searching to find content quickly
  • Templates for structuring content


  • eCollaboration | Confluence | Knowledgebase

    Confluence as a knowledge base
    Opsgenie

    Incident and Problem Management

    All alarms and incidents are managed centrally in one platform. Thanks to the appropriate automation rules and team-specific shift plans, relevant incidents are quickly forwarded to the appropriate specialists and resolved more quickly. Up to self-healing rules, react quickly.

    Affected stakeholders are proactively and transparently informed about restrictions.

    Jira Service Management seamlessly integrates Opsgenie and thus relieves the entire operations team.

    AIOps | Alert Management | Incident and Change Management | Shift planning | Reporting | SLAs

    Change and release management

    Jira Service Management integrates seamlessly with Jira Software and enables comprehensive communication between development and operations (DevOps).
    Individual assessment and approval workflows underpin the change management process. The change in the system is traceable from the original ticket to the change to the code change in the corresponding releases and builds.

    DevOps | CI / CD pipelines | Software development

    Change and problem management with Jira Service Management

    Aroused interest?

    Let us clarify any open questions, we look forward to hearing from you!